DELIVERY & SHIPPING INFORMATION – Fast, Secure & Discreet

DELIVERY OPTIONS

ROYAIL MAIL TRACKED 48 – 2/3 Working Days:*

• Same day dispatch Monday to Friday for orders placed before 3.00pm. (Excluding Bank holidays)
• Safe place option
• Fully Tracked service
• FREE on orders over £30
• £3.99 for orders under £30
• *Orders to remote areas listed on Royal Mails exceptions list may not arrive until a day later
• Orders placed after 3pm on Friday will leave us Monday (excluding bank holidays)

DPD – Pickup & Drop To Shop – Next Day Service:

• Place your order before 3 pm for same-day dispatch and next-day delivery* to a pickup shop of your choice
• Deliveries are made every day (*excluding bank holidays)
• Tracked service with an alert when your order is ready for collection from your chosen pickup shop
• FREE on orders over £30
• £2.99 for orders under £30

*This service is not available for Northern Ireland, Scottish Highlands or Channel Islands.

DPD  – Next Working Day Service:

• Place your order before 3 pm for same-day dispatch and next-day delivery*
• Deliveries are made every day (*excluding bank holidays)
• Fully tracked service with a 1-hour delivery window
• Safe place and collection point options available.
• FREE on orders over £40 (weekdays)
• £4.99 for orders under £40 (weekdays)

 

DPD – Saturday Delivery:

• Same day dispatch for orders placed before 3.00pm on Friday.
• Signature required, or safe place option available without
• Weekend rates vary from £7.99 and are shown at the checkout.

*This service is not available for Northern Ireland, Scottish Highlands or Channel Islands

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CLICK & COLLECT:

• Click & Collect Service available from our Head Office Tyseley (Mon-Fri 8am – 4pm)
• Click & Collect Service available from our Solihull Store  (Collect Mon-Fri between 4.30pm – 6pm Subject to a £4 Surcharge)

*If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times may be extended, depending on where exactly you live and delivery service you choose.

INTERNATIONAL SHIPPING:

At present, we are unable to ship internationally.

As always, if you have any questions, please do not hesitate to get in touch with us on +44 (0)121 706 3332, and we’ll be happy to help.

IMPORTANT

At Vape Zero Nic, we are dedicated to being a responsible retailer, ensuring that all purchasers meet the legal requirement of being at least 18 years old. To verify your age for your first purchase, we utilize the services of 1Account.

These checks are performed after your order has been placed, where you will see a pop-up window on the order confirmation page. Please follow the instructions seen there. If we cannot verify your age, we cannot send your items until you have verified with 1Account. We cannot be held responsible for any delays this may cause to your order being sent. More information is available on our age verification page.

All shipments are discreetly packaged, and please note that we do not dispatch orders on Bank Holidays.

The order notes section during checkout allows you to communicate any specific details regarding your order. However, please be aware that delivery-related notes entered here cannot be relayed to or viewed by delivery personnel.

Should your order fail to arrive within the stipulated timeframe corresponding to your chosen delivery method, please reach out to us within 10 days of the dispatch date. This will enable us to investigate the matter with the relevant courier. Regrettably, we are unable to investigate or replace any missing deliveries reported beyond this 10-day period.

If there are any discrepancies with your delivery, we urge you to promptly contact us so that we may assist in resolving any issues.